Contact & Support
We typically reply within 24 business hours.
Write to us
Email support
For any question about your account, subscription, billing or use of the service.
contact@fichepro.aiResponse time
General questions
< 24 h
Billing issue
< 12 h
Critical bug
< 4 h
Frequently asked questions
How do I cancel my subscription?
From your account dashboard, click "Manage my subscription". You can cancel anytime — paid access remains active until the end of the current period.
Learn more →Can I change plans at any time?
Yes. Upgrades take effect immediately. Downgrades take effect at the next billing date.
Learn more →Where can I find my invoices?
Your Stripe invoices are available in your account dashboard, "Manage my subscription" section.
Learn more →I forgot my password.
Use the "Forgot password" link on the login page to receive a reset email.
Learn more →Manage my subscription
You can cancel, upgrade or view your invoices directly from your account dashboard, no need to contact us.
Go to my account →